Course Description
This 1 day course covers troubleshooting the suite of applications offered in the Microsoft Office package. By using a combination of presentations and hands-on exercises, this course will take you through the basic usage of the applications and the best troubleshooting approaches to solve the issues quickly and efficiently.
The course will concentrate specifically on Microsoft Entourage troubleshooting & integration with hands on lab exercises to practise real life scenarios.
Who should attend?
This class is for help desk support staff and Apple technicians who are tasked with supporting Macintosh Clients.
Prerequisites
Students should meet the following prerequisites for the Microsoft Office Troubleshooting course.
• Understanding of Mac OS X in a support environment
Course Outline
| Introduction |
Overview of topics covered in the course. |
| Application Usage & Workflows |
In this section we will look at the tools and features of Microsoft Word, Microsoft PowerPoint, Microsoft Excel & Microsoft Entourage. We will also look at a few common workflows that are used in a professional environemnt to better understand what the users are trying to achieve with the product.
|
| General application troubleshooting - best Practices |
You will learn about the best practices for troubleshooting issues with the Microsoft Office applications and the quickest routes to getting the users back up and running. |
| Office Applications common issues |
Learn about the common issues facing Microsoft Office end users from font problems to corrupt entourage databases. |
|
